Emerald期刊
期刊
会议
图书
作者:Keyoor Purani , Deepak S. Kumar
来源:[J].Journal of Services Marketing, 2018, Vol.32 (4), pp.414-429
摘要:Purpose(#br)The purpose of this study is to explore the relationship between the biophilic stimuli present in the servicescape and restorative effects on psychological states among consumers. The research also examines moderating role of service contexts in this relationship...
作者:Sungwoo Choi , Anna S. Mattila , Donna Quadri-Felitti
来源:[J].Journal of Services Marketing, 2019, Vol.33 (2), pp.160-167
摘要:The purpose of this study is to examine the impact of the donation appeals requiring physical effort on consumers’ willingness to donate in the context of corporate social responsibility (CSR) initiatives. Moreover, this paper investigates the moderating role of donation pro...
作者:Serdar S. Durmusoglu , Dilek Zamantili Nayir , Malika Chaudhuri ...
来源:[J].Journal of Services Marketing, 2018, Vol.32 (7), pp.925-944
摘要:Purpose(#br)This paper investigates internal and external barriers influencing the different dimensions of firm service innovativeness and the moderating effect of transformational leadership on these relationships in an emerging economy, namely, Turkey. (#br)Design/methodol...
作者:Maria-Eugenia Ruiz-Molina , Irene Gil-Saura , David Servera-Francés
来源:[J].Journal of Services Marketing, 2017, Vol.31 (2), pp.131-141
摘要:Purpose(#br)This work aims to attempt an in-depth study of the link between relationship benefits and store loyalty, examining the moderating role of the retailer’s degree of innovation in these relations. (#br)Design/methodology/approach(#br)An equations model has been cont...
作者:Judy Zolkiewski , Victoria Story , Jamie Burton ...
来源:[J].Journal of Services Marketing, 2017, Vol.31 (2), pp.172-184
摘要:Purpose(#br)The purpose of this paper is to critique the adequacy of efforts to capture the complexities of customer experience in a business-to-business (B2B) context using input–output measures. The paper introduces a strategic customer experience management framework to c...
作者:Raechel Johns , Janet Davey
来源:[J].Journal of Services Marketing, 2019, Vol.33 (1), pp.5-15
摘要:The purpose of this study is to identify the role of mediators in supporting value co-creation for vulnerable consumers in a service context. The authors propose that in transformative services, the roles of actor mediators facilitate control and empowerment for the vulnerab...
作者:Suna La , Beomjoon Choi
来源:[J].Journal of Services Marketing, 2019, Vol.33 (2), pp.206-219
摘要:The purpose of this paper is to examine the relationships between perceived justice and perceived corporate social responsibility (CSR) and the impact of perceived justice and CSR perceptions on customers’ behavioral responses, such as satisfaction and repatronage intention ...
作者:Thomas Chesney , Swee-Hoon Chuah , Angela R. Dobele ...
来源:[J].Journal of Services Marketing, 2017, Vol.31 (3), pp.295-307
摘要:Purpose(#br)The potential for e-commerce is limited by a trust deficit when traders do not interact in a physical, bricks-and-mortar context. The theory of information richness posits that equivocal interactions, such as ones requiring trust, can be facilitated through communicat...
作者:Jamie Burton , Linda Nasr , Thorsten Gruber ...
来源:[J].Journal of Services Marketing, 2017, Vol.31 (2), pp.142-147
摘要:Purpose(#br)This paper aims to outline the purpose, planning, development and delivery of the “1st Academic-Practitioner Research with Impact workshop: Customer Experience Management (CEM) and Big Data” held at Alliance Manchester Business School on 18th and 19th January 201...
作者:Willemijn van Dolen , Charles B. Weinberg
来源:[J].Journal of Services Marketing, 2017, Vol.31 (4/5), pp.385-396
摘要:Purpose(#br)The authors investigate how employee social support impacts children’s perceptions of service quality of a child helpline chat service and the chatters’ immediate well-being. Specifically, the purpose of this study is to examine how action-facilitating support, n...

我们正在为您处理中,这可能需要一些时间,请稍等。

资源合作:cnki.scholar@cnki.net, +86-10-82896619   意见反馈:scholar@cnki.net

×