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作者:A. Sunil Franklin , P.R. Muthuswamy
来源:[J].International Journal of Management, IT and Engineering, 2019, Vol.7 (12), pp.61-73印度期刊网
摘要:Manpower is one of the most important resources utilized in an organization to achieve its objectives. A Hospital is a labor-intensive and capital-intensive organization. One reason for healthcare's reliance on an extensive workforce is that it is not possible to produce a “...
作者:K. Vanitha Devi , P.R. Muthuswamy
来源:[J].International Journal of Research in Economics and Social Sciences, 2016, Vol.6 (11), pp.106-111印度期刊网
摘要:The purpose of this paper is to measure service quality of the hospital in multi-specialty hospitals. This paper assesses patients ’expectation pertaining to hospital service quality. Data collected from 250 patients are analyzed by using the SERVQUAL model. The model compar...

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