维尔纽斯大学经管学院
期刊
会议
图书
作者:Hasnan Baber
来源:[J].Organizations and Markets in Emerging Economies, 2018, Vol.9 (2)VU
摘要:The study is aimed to explore the gap between the level of expectation in service quality and service perception and its influence on customer satisfaction of Toyota customers in India. A 25-item questionnaire was used to collect primary data from 1721 customers of selected state...

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