作者:Emerson Wagner Mainardes , Aridelmo Teixeira , Paula Cristina da Silveira Romano
来源:[J].International Journal of Bank Marketing, 2017, Vol.35 (2), pp.187-204Emerald
摘要:The purpose of this paper is to identify the factors that favor the activity of co-creation with customers in the banking sector. The way in which consumers co-create with banking organizations was also examined.;;The “dialogue, access, risk and transparency” model was emplo...
作者:Abdul-Hamid Abdul-Wahab , Razali Haron
来源:[J].International Journal of Bank Marketing, 2017, Vol.35 (2), pp.298-318Emerald
摘要:The purpose of this paper is to examine the efficiency of the banking sector in Qatar. The paper utilizes 15 banks comprising Islamic, conventional and foreign banks for the duration of 2007 to 2011.;;Data envelopment analysis (DEA) technique is applied to compute technical effic...
作者:Maya F. Farah
来源:[J].International Journal of Bank Marketing, 2017, Vol.35 (2), pp.254-274Emerald
摘要:The purpose of this paper is to analyze consumer switching behavior, which in the retail banking sector is of outmost importance, particularly during financial crises and in their ensuing consolidation pressures. Moreover, research indicates that cultural values play a criti...
作者:Abhilash Ponnam , Rik Paul
来源:[J].International Journal of Bank Marketing, 2017, Vol.35 (2), pp.319-334Emerald
摘要:The purpose of this paper is to empirically sketch the phenomenon about the nature of service value expected in different stages of relationship over time in Indian retail banking context.;;Customer service value dimensions pertinent to Indian retail banking context were explored...
作者:Daniel J. Petzer , Christine F. De Meyer-Heydenrych , Göran Svensson
来源:[J].International Journal of Bank Marketing, 2017, Vol.35 (2), pp.241-253Emerald
摘要:The interactional and distributive dimensions of perceived justice as one of its objectives are to reveal the link between perceived justice and service satisfaction (SS). The purpose of this paper is to consider the influence of the perceived justice that South African reta...
作者:Akram Al-jazzazi , Parves Sultan
来源:[J].International Journal of Bank Marketing, 2017, Vol.35 (2), pp.275-297Emerald
摘要:The purpose of this paper is to assess differences in banking service quality (BSQ) perceptions across demographic subgroups of Islamic and conventional Jordanian banking consumers.;;Data are collected using surveys. The survey contains items for three different measures of ...
作者:Dhananjay Bapat
来源:[J].International Journal of Bank Marketing, 2017, Vol.35 (2), pp.174-186Emerald
摘要:The purpose of this paper is to assess the antecedent of satisfaction and loyalty in the context of a multi-channel banking environment. Multi-channel banking involves both branch and electronic banking channels through which the customers interact with the bank.;;The study invol...
作者:Claudio Pousa , Anne Mathieu , Carole Trépanier
来源:[J].International Journal of Bank Marketing, 2017, Vol.35 (2), pp.220-240Emerald
摘要:The impact of managerial coaching on frontline employee performance has received initial support in literature in recent years. However, no studies have explored if this impact should vary according to the career stage that the employee is in. If an interaction effect exists...
作者:Lerzan Aksoy , Timothy L. Keiningham , Alexander Buoye ...
来源:[J].International Journal of Bank Marketing, 2017, Vol.35 (2), pp.205-219Emerald
摘要:The purpose of this paper is to identify the key drivers of share of wallet for credit cards issued by either a credit union (CU) or bank using a Wallet Allocation Rule (WAR) framework.;;A survey approach engaging 1,649 current CU members at nine CUs regarding their use of 3...
作者:Ze’ev Shtudiner , Moti Zwilling , Jeffrey Kantor
来源:[J].International Journal of Educational Management, 2017, Vol.31 (2), pp.179-188Emerald
摘要:The purpose of this paper is to measure student’s preferences regarding various attributes that affect their decision process while choosing a higher education area of study.;;The paper exhibits two different models which shed light on the perceived value of each examined ar...


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