全部文献期刊学位论文会议报纸专利标准年鉴图书|学者科研项目
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作者:Xuemei Xie , Yaoyang Jia , Xiaohua Meng ...
来源:[J].Journal of Cleaner Production(IF 3.398), 2017, Vol.150, pp.26-39Elsevier
摘要:Abstract(#br)Corporate social responsibility (CSR) is a long-established topic in firms' operating process, yet few studies have examined CSR from the perspective of customer satisfaction and institutional environments. We fill the gap in the existing literature by exploring the ...
作者:Salman Nazari-Shirkouhi , Abbas Keramati
来源:[J].Applied Mathematical Modelling(IF 1.706), 2017, Vol.50, pp.755-771Elsevier
摘要:Abstract(#br)The success of new products depends greatly on customer satisfaction and meeting the customer needs is vital for new product development. By incorporating customer needs in the design and development process, organizations can improve productivity for their new produ...
作者:Xuemei Fu , Zhicai Juan
来源:[J].Transportation(IF 1.657), 2017, Vol.44 (5), pp.1021-1042Springer
摘要:... This study presents a model of a comprehensive psychological process on individual’s public transit use decision-making, which is accomplished by the integration of the theory of planned behavior and the customer satisfaction theory. The empirical examination supports t...
作者:Verdessi BD , Jara G , Fuentes R ...
来源:[J].Revista de Saúde Pública(IF 1.066), 2000, Vol.34 (6), pp.623DOAJ
摘要:OBJECTIVE: To test discriminant analysis as a method of turning the information of a routine customer satisfaction survey (CSS) into a more accurate decision-making tool. METHODS: A 7-question, 10-multiple choice, self-applied questionnaire was used to study a sample of patients...
作者:BD Verdessi , G Jara , R Fuentes ...
来源:[J].Revista de Saúde Pública(IF 1.066), 2000, Vol.34 (6), pp.623-630DOAJ
摘要:OBJECTIVE: To test discriminant analysis as a method of turning the information of a routine customer satisfaction survey (CSS) into a more accurate decision-making tool. METHODS: A 7-question, 10-multiple choice, self-applied questionnaire was used to study a sample of patients...
作者:Verdessi BD , Jara G , Fuentes R ...
来源:[J].Revista de Saúde Pública(IF 1.066), 2000, Vol.34 (6), pp.623-630DOAJ
摘要:OBJECTIVE: To test discriminant analysis as a method of turning the information of a routine customer satisfaction survey (CSS) into a more accurate decision-making tool. METHODS: A 7-question, 10-multiple choice, self-applied questionnaire was used to study a sample of patients...
作者:Jari Vanhanen , Timo O.A. Lehtinen , Casper Lassenius
来源:[J].The Journal of Systems & Software(IF 1.135), 2018, Vol.137, pp.50-66Elsevier
摘要:... However, in capstone projects with industrial customers, negative effects problems can have on customer satisfaction must be considered. We conducted a survey in a capstone project course in order to study problems, learning and customer satisfaction related to eleven softwar...
作者:Charles X. Wang , Zhuang Qian , Yabing Zhao
来源:[J].International Journal of Production Economics(IF 2.081), 2018Elsevier
摘要:Abstract(#br)Many manufacturers are offering some form of supply chain incentives to motivate their retailers to increase customer satisfaction (CS). In this paper, we focus on the manufacturer's two main CS incentives for the retailer: customer satisfaction index bonus (CSI bonu...
作者:Yuren Wang , Xin Lu , Yuejin Tan
来源:[J].Electronic Commerce Research and Applications(IF 1.48), 2018, Vol.29, pp.1-11Elsevier
摘要:... We conducted a study of online reviews to measure how product attributes impact customer satisfaction. First, we attempted to infer through sentiment analysis whether a customer is satisfied with a purchase according to their review. Second, a logistic regression model wa...
作者:Masoud Rabbani , Razieh Heidari , Hamed Farrokhi-Asl
来源:[J].Engineering Optimization(IF 0.962), 2018, Vol.50 (12), pp.2123-2142Taylor & Francis
摘要:ABSTRACT(#br)Customer satisfaction and focusing on the most profitable customers are the key elements to achieving a sustainable competitive advantage in the current business environment. The mixed-model assembly line (MMAL) is an efficient type of manufacturing system that has b...

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