全部文献期刊会议图书|学者科研项目
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作者:Kristof Stouthuysen , Ineke Teunis , Evelien Reusen ...
来源:[J].Electronic Commerce Research and Applications(IF 1.48), 2018, Vol.27, pp.23-38
摘要:Abstract(#br)This study experimentally investigates the effects of vendor-specific guarantees and customer reviews (1) on the formation of initial consumers’ trust—separating institutional and competence trust—and (2) on first-time consumers’ intentions to buy. In addi...
作者:Qing Sun , Jianwei Niu , Zhong Yao ...
来源:[J].Engineering Applications of Artificial Intelligence(IF 1.625), 2019, Vol.81, pp.68-78
摘要:Abstract(#br)Customer reviews in social media and electronic commerce Web sites contain valuable electronic word-of-mouth (eWOM) information of products, which facilitates firms’ business strategy and individual consumers’ comparison shopping. Exploring eWOM of products emb...
作者:Ewa Maslowska , Edward C. Malthouse , Vijay Viswanathan
来源:[J].Decision Support Systems(IF 2.201), 2017, Vol.98
摘要:Abstract(#br)Customers read reviews to reduce the risk associated with a purchase decision. While prior studies have focused on the valence and volume of reviews, this study provides a more comprehensive understanding of how reviews influence customers by considering two addit...
作者:Miao Liu , Xiaoling Lu , Jie Song
来源:[J].Communications in Statistics - Simulation and Computation(IF 0.295), 2016, Vol.45 (4), pp.1397-1409
摘要:With the rapid development of e-commerce, online consumer review plays an increasingly important role in consumers’ purchase decisions. Most research papers use the quantitative measures of consumer reviews for statistical analysis. Here we focus on analyzing the texts of customer reviews...
作者:Liu Yang , Shaozeng Dong
来源:[J].International Journal of Production Economics(IF 2.081), 2018, Vol.204, pp.99-107
摘要:Abstract(#br)With the development of e-commerce and communication technology, consumers are heavily relying on the online customer reviews to access to more product information before making purchase decisions online. How to stimulate consumers to provide online customer reviews ...
作者:Xuerong Wang , Mingming Leng , Jingpu Song ...
来源:[J].European Journal of Operational Research(IF 2.038), 2019, Vol.277 (2), pp.454-468
摘要:Abstract(#br)We investigate a two-period problem for a supply chain involving a manufacturer and a retailer, who serve early and late customers in the first and second periods, respectively. In each period, customers make their purchase decisions and also provide their review...
作者:Huimin Jiang , C. K. Kwong , W. Y. Park ...
来源:[J].Journal of Engineering Design(IF 1.066), 2018, Vol.29 (7), pp.381-403
摘要:ABSTRACT(#br)Affective design is an important aspect of new product development that can enhance customer satisfaction of new products. Previous studies generally conducted customer surveys based on questionnaires and interviews to collect customers’ views and preferences o...
作者:Ding Tu , Ling Chen , Gencai Chen
来源:[J].Neurocomputing(IF 1.634), 2015, Vol.147, pp.472-484
摘要:... tweets and customer reviews. And many works utilize hierarchical clustering methods to get the final concept hierarchy, in which the resulting binary-tree form concept hierarchy cannot fit the demand in many applications. In this paper, we propose a general process for buildi...
作者:Kaiquan Xu , Stephen Shaoyi Liao , Jiexun Li ...
来源:[J].Decision Support Systems(IF 2.201), 2010, Vol.50 (4), pp.743-754
摘要:...0, the large numbers of customer-generated product reviews often contain information about competitors and have become a new source of mining Competitive Intelligence. In this study, we proposed a novel graphical model to extract and visualize comparative relations between pro...
作者:Yunhui Huang , Changxin Li , Jiang Wu ...
来源:[J].Information & Management(IF 1.663), 2018, Vol.55 (4), pp.430-440
摘要:Abstract(#br)Inspired by the literature on processing fluency and the practical question of how to choose fonts for website design, we investigated the impact of customer reviews on consumer evaluation under an easy-to-read (vs. difficult-to-read) review font. We found that the f...

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