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作者:Phaninee Naruetharadhol , Chavis Ketkaew
来源:[J].Change Management: An International Journal, 2018, Vol.17 (4), pp.13-26CGRN
摘要:This research aimed to evaluate the performance of the claims management process of an Australian insurance firm based on three catastrophic events: the Brisbane Storm, the East Coast Storm, and the Brisbane/South East Queensland Storms and Floods. Performance was measured usi...
作者:Louis Ma , Amanda Lim , Luo Zhongwei
来源:[J].Change Management: An International Journal, 2015, Vol.15 (3), pp.17-27CGRN
摘要:Customer-Knowledge-Management (CKM) concept emerges as a crucial element for customer-oriented value creation. CKM is important for collecting, collaborating, compositing and communicating customer knowledge. The study provides a synthesis of CKM and Customer-Engagement (CE) lit...
作者:Kasim Randeree
来源:[J].Change Management: An International Journal, 2014, Vol.13 (2), pp.1-7CGRN
摘要:... Mega project management, and particularly the management of mega events, deserves special attention in the context of reputation. This is because they come under considerable public scrutiny. For example, the Olympic Games require public sector support and fiscal involvement,...
作者:Brychan Celfyn Thomas , Laguo Livingstone Gilbert , Ramdane Djebarni
来源:[J].Change Management: An International Journal, 2015, Vol.14 (2), pp.9-24CGRN
摘要:The dynamic nature of the world oil economies has continued to compel organizations around the globe to change and stay competitive or fail. Many change initiatives have been developed in order to improve organizational change management (Kim and Mauborhne 2005; Senior and Swa...
作者:Shanna Keele
来源:[J].Change Management: An International Journal, 2015, Vol.15 (4), pp.1-11CGRN
摘要:Data from the Health Resources and Services Administration Bureau of Health Professionals [HRSA] (2013) reveal 21% of U.S. Registered Nurses (RNs) are minorities, suggesting nurse leaders must incorporate culturally competent leadership styles. While research has established...
作者:Saleh Alwahaishi , Amine NehariTalet
来源:[J].Change Management: An International Journal, 2014, Vol.13 (4), pp.33-53CGRN
摘要:This research aims to determine whether companies in Saudi Arabia have implemented 'successful' computerized information systems and are employing 'good practice,' in terms of ensuring that their information systems have an impact upon their stakeholders, in particular on de...
作者:Paul Ziek , Julio A. Rodriguez , Caitlin Kirschbaum
来源:[J].Change Management: An International Journal, 2015, Vol.14 (2), pp.1-8CGRN
摘要:... These results were then used to develop a long-term communication management plan that focused on problems ofperception. The implication of the current study is that it speaks to how reputation can be used as a foundation for models of communication management in education.
作者:Arif Sikander
来源:[J].Change Management: An International Journal, 2016, Vol.16 (1), pp.13-18CGRN
摘要:A large body of the literature confirms that scenario-planning and foresight activities have become a widely used strategic management approach for understanding future uncertainty in an ever-changing environment. There is little analysis on why some scenario methods succeed and ...
作者:Parikshit Pachorkar , Mahwish Khatib
来源:[J].Change Management: An International Journal, 2015, Vol.15 (2), pp.1-17CGRN
摘要:Value stream mapping (VSM) is an excellent instrument for identifying wastes in any type of process. Typically VSM is used for process improvement in direct areas, but it can also be useful for improving indirect areas. When considering its use in indirect areas; however, fi...
作者:Ladislav Siska
来源:[J].Change Management: An International Journal, 2014, Vol.13 (3), pp.11-21CGRN
摘要:The article focuses on the application and measurement of the two generic strategies proposed by M. E. Porter. The strategies are measured based on managers' declarations about strategies followed by their companies and also based on financially calculated strategic position of t...

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